Delete your account
The quickest way is in the app
Open the app, go to Settings → Delete account, and confirm. It takes effect immediately and you do not need to contact us or wait for a reply.
If you have already uninstalled the app, or you cannot sign in, use the form at the bottom of this page instead.
What gets deleted
When you delete your account we remove, permanently and without a recovery option:
- your account and sign-in identifier;
- all game progress — companies, land, builds, sales and history;
- your settings and preferences;
- your push-notification token, so we can no longer contact your device;
- any message you have sent us through the app.
Deleted means deleted. We cannot restore an account afterwards, and starting again means starting from the beginning.
What we have to keep, and for how long
| What | How long | Why |
|---|---|---|
| Account and game data | Removed from live systems immediately; purged from encrypted backups within 30 days | Backups roll on a fixed cycle and cannot be edited individually |
| Purchase and payment records | 6 years | Required by UK tax law. Held by Google Play; we keep only the transaction record, never card details |
| Server logs | 30 days | Security and abuse investigation |
| Records of a ban or abuse report | set a period, or delete this row if you do not do this | To stop a banned account simply being remade |
Nothing we retain is used to contact you or to build a profile of you. It sits in accounting and security records and is not touched otherwise.
Requesting it by hand
Use the form below, or email hello@marklandhill.co.uk from the address on the account.
We will confirm within 2 working days and complete the deletion within 30 days, as UK GDPR requires. We may ask you one question to confirm the account is yours — we are not trying to talk you out of it, we are making sure nobody else deletes your account for you.
Questions
Our privacy policy sets out everything we hold and why. If you are unhappy with how we handle a request you can complain to the Information Commissioner's Office at ico.org.uk — though please tell us first so we can put it right.